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Requisition ID: 719

Company: MAVİ GÖK HAVACILIK A.Ş 

Department: Commercial

Location: Center

 

 

 

We are looking for a team member with the following qualifications for our company operating in the aviation sector. 

 

Qualifications:

 

  • Graduated with a Bachelor’s Degree.
  • Possess advanced English grammar, listening, writing, and speaking skills.
  • Preferably, have experience in a call center.
  • Have experience in similar communication positions.
  • Possess strong diction and self-expression skills.
  • Focus on solution and gratification in conflict resolution.
  • Able to work at an intensive pace.
  • Able to work shifts and flexible hours.
  • Located in or able to reside in Antalya.
  • Preferably, have knowledge of aviation terminology.
  • Possess advanced skills in using MS Office programs.
  • For male candidates, having served as soldiers or being suspended for at least 2 years.

Job Description:

 

  • Respond to passenger inquiries through email, calls, and other social media channels.
  • Direct requests and demands to the relevant departments and maintain records of them.
  • Generate solutions by identifying passengers’ problems and needs.
  • Report for improvement and follow up on passengers' demands while maintaining quality standards.
  • Offer solutions to enhance processes.
  • Work with coordination and collaboration with other departments to provide permanent solutions for customer satisfaction.

 

 

Mavi Gök Aviation                      © 2024 MGA. All Rights Reserved.

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