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Requisition ID: 980

Company: MAVİ GÖK HAVACILIK A.Ş 

Department:IT

Job Level:Staff

Location: CENTER

 

 

 

We are looking for a "Help Desk Personnel" to join our team in a company operating in the aviation sector, with the following qualifications:

General Qualifications:

  • Graduated from relevant departments of universities
  • Previous experience as a Help Desk personnel in the IT field
  • At least 5 years of experience in system and network management
  • Preferably at least 2 years of experience in IT Network and Systems
  • Experience in Active Directory, firewalls, antivirus systems, and virtualization Technologies
  • Experienced in Azure, Office 365, and Exchange
  • Knowledgeable in storage and backup solutions, log management
  • Possess an analytical mindset with a results-oriented approach
  • Knowledgeable and experienced in security products and technologies (Firewall, IPS, Access Control Systems, End-User Security, DLP, EDR, Antivirus, Web/Email Application Security, etc.)
  • High communication and problem-solving skills, team-oriented
  • Knowledge and experience in call center management and IT service process integration
  • Preferably knowledgeable in software used in the retail sector
  • Proficient in English at a level to follow technical documentation and communicate effectively with vendor companies
  • Experienced in providing end-user support in a domain environment (operating systems, Office applications, VPN connections, etc.)
  • Knowledgeable in handling requests and solving problems related to Microsoft Active Directory and Office 365 architectures
  • Knowledgeable in IP phone installations
  • Familiar with TCP/IP, Routing, LAN Switching, Firewall, IPS, WAN, MPLS, VLAN, 802.1x, and VPN
  • Experienced in antivirus, DLP, PRTG, SIEM, and VPN solutions
  • Team-oriented, capable of documenting processes, and able to think analytically to solve problems with a success-focused approach
  • No travel restrictions
  • Residing in Antalya
  • For male candidates, military service must be completed
  • Able to drive a vehicle

Job Description:

  • Respond to, log, and resolve issue and request notifications
  • Prepare required reports and documentation after actions are performed and submit them to the relevant manager
  • Resolve issues and requests within the organization either face-to-face or remotely
  • Resolve user equipment-related issues, install necessary software, and perform updates
  • Conduct analyses for issue resolution and collaborate with the relevant manager and team
  • Ensure the smooth operation of internal software and provide user support
  • Coordinate the setup and planning of network systems
  • Test, update, and upgrade computer systems
  • Manage Veeam data backup
  • Ensure continuity of internal systems, network, and security services
  • Respond to support requests remotely and in a timely manner
  • Share detailed reports and presentations about the systems managed with the management team

 

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