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Requisition ID: 976

Company: MAVİ GÖK HAVACILIK A.Ş 

Department:IT

Job Level:Specialist

Location: CENTER

 

 

 

We are looking for a qualified team member to join our company operating in the aviation industry as a Software Support Specialist.

 

Qualifications

  • Bachelor's degree in Computer Engineering, Industrial Engineering, Software Engineering, Management Information Systems, or a related field,
  • Minimum 2 years of experience in software support, business analysis, or project management,
  • Knowledge of MRO software, preferably experienced with Wings or Amos,
  • Experience in the aviation industry or similarly regulated sectors; preferably familiar with airline software such as PSS, DCS, ticketing, and reservation systems,
  • Understanding of software integration, API/Web services (SOAP, REST), and data flow design,
  • Proficient in ERP, planning, maintenance, and inventory-related business processes,
  • Preferably experienced with systems such as Wings, Hitit, AIMS, SAP, or Logo,
  • Familiar with Agile/Scrum methodologies; able to work with tools like Jira and Confluence,
  • Basic knowledge of HTML and CSS to collaborate with software interfaces,
  • Skilled in data analysis, business requirement definition, process modeling (BPMN), and documentation,
  • Capable of translating user needs into business requirements and bridging technical teams with business units,
  • Strong communication skills, solution-oriented, and results-driven,
  • Proficient in written and spoken English,
  • Holds a valid driver’s license and resides in Antalya or is willing to relocate,
  • For male candidates, military service must be completed.

 

Job Description

  • Analyze software support requests from end users, resolve issues, or escalate them to the relevant teams,
  • Manage application installations, user account administration, and access/authorization operations,
  • Provide technical support and assist users in processes related to MRO applications (particularly Wings, Amos),
  • Analyze software issues and coordinate resolution with development teams,
  • Take an active role in integration projects (API, data transfer, system integration), write and execute test scenarios,
  • Analyze business requirements before software development and prepare business requirement documentation,
  • Organize and track User Acceptance Testing (UAT) processes and document test results,
  • Conduct process analysis and propose system improvement suggestions,
  • Prepare technical documentation and user manuals,
  • Support technical and operational teams through data queries (e.g., SQL) and analysis.

 

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